Returns & Exchanges
At TOG24, we want you to be completely satisfied with your outdoor gear, which is why we offer a straightforward 30-day return policy for all items in their original condition. Whether it's a fit issue or a change of heart, our goal is to make your return process as seamless as your next adventure.
Repack Your Items
Place your unworn items with all original tags attached back into their original packaging to ensure they are protected during transit.
Generate Return Label
Visit our online returns portal to enter your order number and email address to download and print your prepaid shipping label.
Drop Off Your Parcel
Affix the label to your package and drop it off at any authorized courier point or local post office, making sure to keep your proof of postage.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund back to the original payment method within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing